At Hind Pharma, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our online pharmacy services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, delivery address
• Order Information: Purchase history, prescription details, payment information
• Technical Information: IP address, browser type, device information, cookies
• Usage Data: Pages visited, time spent on site, referring website (via Google Analytics)

We only collect information that is necessary to fulfill your orders and improve your experience.

Your information is used for the following purposes:

• Processing and delivering your orders
• Communicating order status and updates
• Providing customer support and responding to inquiries
• Sending promotional offers and newsletters (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

We implement industry-standard security measures to protect your personal information:

• Secure SSL encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Staff training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand user behavior
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

We work with trusted third-party services to operate our business:

• Payment Processors: Razorpay for secure payment processing
• Email Services: Resend for sending order confirmations and updates
• Analytics: Google Analytics for website performance tracking

These third parties have their own privacy policies and we have no control over their practices.

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request data in a portable format

To exercise these rights, please contact us at orders@hindpharma.in.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (tax, accounting, etc.)
• Resolve disputes and enforce agreements

Order and prescription data may be retained for up to 7 years as per legal requirements for pharmacies.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Significant changes will be communicated via email or prominent notice on our website.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Hind Pharma
Kanta Toli, Ranchi, Jharkhand, India

Email: orders@hindpharma.in
Phone: +91 8797640511
Timing: Monday to Saturday, 9:00 AM - 9:00 PM